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Granite House: Head Office

 Head Office

Directions

Catalyst Computer Systems Ltd.
Granite House,
58 Loughborough Road,
Mountsorrel,
Leicestershire,
LE12 7AT.
 Telephone +44(0)116 230 1500
 Fax +44(0)116 230 1522
 Sales sales@catalyst-uk.com
 Software support@catalyst-uk.com
 Hardware ITServices@catalyst-uk.com
 FAQ's, Guides, Hints, Tips, Advice and more Knowledge Base
Office hours are 9:00am to 5:30pm Monday through Friday (for emergency out of hours support see 'Out of Hours' below).

Out of Hours See here for details.
Urgent Weekend Hotline:  +44(0)781 804 4086
Emergency Out of Hours:  emergency@catalyst-uk.com

Motorcycle Expo 2018 Day Three

Day three at Motorcycle Trade Expo 2018 was another busy day for our team.

Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

Whilst some exhibitors reported “slow days” we enjoyed meeting a steady stream of new prospects. Predominantly these were progressive dealers looking to leverage the many features and flexibility of Platinum to help them manage and grow their business. It was great to be able to hear of their success, plans for the future and discuss how Catalyst Platinum can help them drive their dealerships forward and achieve their goals.

Traditionally day three at Expo is an opportunity to get together with the manufacturers. It is always a very satisfying and flattering when the major brands are willing and eager to share their tactical plans and strategies with us. As the proven and established solution for dealers, the customer engagement and reporting tools within Platinum help dealers and the manufacturers introduce and enhance customer experience, dealership and brand performance.

Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

The press were very interested in our recent emphasis on after sales elements of dealership operations. Still an area of huge potential for any dealer, this is an aspect of the industry that is of huge interest to dealers and manufacturers. Our customer retention tools, workshop advisories, real-time activity logging, electronic check sheets are all key tools that help dealers build, customer satisfaction, aftersales performance and of course profitability.

By the close of the show at 4pm, we were still meeting dealers who were blissfully unaware of the artic conditions sweeping norther and western parts of the UK. We hope you all had a safe journey home.

Farewells said to our many friends and partners, we did as always take the time to thank British Dealer News, the event organisers, and their support staff for another great Expo.

Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

Many thanks to our team (Charles, Jeff, Matthew, Mike, Nigel and Sarah) for all their hard work in making the show the success it was.

Motorcycle Expo 2018 Day Two

Day 2 at expo has been a great day to chat in depth with our loyal and long standing customers, it’s always important to share ideas and aspirations. Several key new prospects took time to meet with us and we are looking forward to some very exciting projects in 2018!

The Catalyst check sheet Challenge continues to be a fun distraction from the rigors of expo, no-one managed to find all of the faults so the technicians at Arnolds Motorcycles are winning.

Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

Neil Mossman of Total Triumph was todays check sheet challenge star and proudly collected his bottle of fizz!

Motorcycle Expo 2018 Day One

Catalyst at the Motorcycle Trade Expo 2018 on stand B28. Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

Day one of this year’s much anticipated Motorcycle Expo 2018 kept our team busy throughout the day meeting new prospects and catching up with existing customers.

An interesting and fun attraction on our stand this year is the “Catalyst Check Sheet Challenge”.

Participants were invited to appraise a Yamaha MT-125 using our electronic check sheets feature and Platinum online to record faults/issues on the machine.

The faults, some easy to identify and a couple of sneaky ones, exist on the machine and participants had great fun trying to identifying them. Fortunately using Platinum Online on mobile phones and tablets is easy allowing most participants to beat the 180 Second time limit!

A huge thank-you to Arnolds Motorcycles (Loughborough) for lending us the motorcycle and especially to their technicians for preparing the machine and creating some very interesting and fun “faults”.

Catalyst at the Motorcycle Trade Expo 2018 on stand B28. Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

Well done to winner of day one, Rob Heatley of Hampshire Motorcycle Centre, pictured collecting his much deserved prize.

Come Visit Us At Expo 2018

Stonleigh Park Exhibition Centre, 14th - 16th January 2018

Catalyst at the Motorcycle Trade Expo 2018 on stand B28.

2018 is nearly upon us which means Motorcycle Expo is edging closer. We will be attending the show as usual in what will be our 23rd year at the show. You can find us on Stand B28.

Motorcycle Expo is once again being held at Stoneleigh Park Exhibition Centre, Kenilworth, Warwickshire from the 14th-16th January running from 9:00am - 5:00pm on both Sunday & Monday and 9:00am - 4:00pm on Tuesday.

Motorcycle Expo is one of the highlights of the year for us at Catalyst & we are very much looking forward to seeing you all.

  • As usual we will be revealing some exciting new features so come and meet the team on Stand B28!

2017 Service Dealer Conference & Awards

Catalyst at 2017 Service Dealer Conference & Awards

Catalyst have been at the Oxford Belfry Hotel today preparing for tomorrows “2017 Service Dealer Conference & Awards”

Service Dealer is the UK’s leading news & information resource for Garden, Turf care, Farm, ATV & Outdoor Power Equipment.

This will be our first year at the Conference & Awards ceremony and we very much look forward to meeting with existing & new customers. As a “Gold Sponsor” of the event we are delighted to be handing out the “ATV/Quad Dealer of the year” award during the evening Awards ceremony.

  • The conference is a one day event and takes place on Thursday (16th November)
Catalyst at 2017 Service Dealer Conference & Awards

Visit Service Dealer Conference & Awards for further details.

SALTEX - 2017

Catalyst at SALTEX 2017

We made our way over to the NEC in Birmingham this morning to put together our stand for the SALTEX Trade Show which kicks off on Wednesday.

This will be our 2nd year exhibiting at SALTEX and we are very much looking forward to catching up with existing customers and meeting anyone interested in what benefits our software can bring to their business.

Come and visit us on Stand H102 to see all the latest features of our software!

  • Wednesday 1st November 9am – 5pm
  • Thursday 2nd November 9am – 4pm

Visit iogsaltex.com for further details.

Catalyst at SALTEX 2017 Catalyst at SALTEX 2017 Catalyst at SALTEX 2017 Catalyst at SALTEX 2017

FindIt Facelift now Live

Our new improved, facelifted FindIt vehicle advertising site is now live!

It is slicker, prettier and more flexible than its predecessor. It’s even mobile friendly so fits beautifully onto your smartphone. We’ve been busy under the hood too so hopefully Google and other search engines will love it.

Best of all it’s still completely free to advertise your bikes, caravans and various machines. All you have to do is add information to vehicle sales and the rest is automatic.

The facelift is not entirely over though, so watch out for further tweaks plus new features in the coming weeks.

Findit continues to be free in spite of the considerable work that goes into it because we really do want to help you sell your products. Your success is genuinely important to us.

Lawns Show 2017

Catalyst exhibited at the Lawns show and once again it proved to be a very successful show, despite the weather. The Lawns in Cottingham, East Yorkshire HU16 5SQ is Europe’s largest caravan trader show and attracts over 3,500 trade visitors each every year.

The marquee was given refreshing new look this year with banners hanging from the sidewalls. It certainly brightened up the place, especially during the spells of downpour.

It is always a pleasure to catch up with existing customers over the 3 days and also get in touch with some new ones!

Thanks must go to the sales team and HERCMA for the organisation of the show.

Catalyst at The Lawns 2017 Catalyst at The Lawns 2017 Catalyst at The Lawns 2017

Outdoor Trade Show 2017 Set Up Day

Catalyst at the Outdoor Trade Show 2017 on stand 102.

Stonleigh Park Exhibition Centre

Catalyst this morning made their way across to Stoneleigh Park to get the stand in order for the Outdoor Trade Show, which commences tomorrow morning.

As you can see from the pictures, we will once again be using our tri-lite solution which made its debut at Motorcycle Expo 2017!

It will be our first time exhibiting at the Outdoor Trade Show and we are looking forward to catching up with existing customer and also create new ones.

Come and visit us on Stand 102 at Stoneleigh Park and see all of the latest exciting developments of our software!

Opening times are as follows;

  • Tuesday 11th July: 9am-6pm
  • Wednesday 12th July: 9am-6pm
  • Thursday 13th July: 9am-3pm

Visit www.outdoortradeshow.com for more information.

Catalyst at the Outdoor Trade Show 2017 on stand 102. Catalyst at the Outdoor Trade Show 2017 on stand 102. Catalyst at the Outdoor Trade Show 2017 on stand 102. Catalyst at the Outdoor Trade Show 2017 on stand 102.

Ransomware - A Warning

First the great news. As of 10:00 this morning we are not aware that any of our clients have suffered from this high profile well publicised attack for "WannaCry" ransomware cyber attack.

Ransomware Cyber Attack

Why did our client base survive this attack? Hopefully our regular reminders about data backup, security, anti-virus software and e-mail spam filtering and keeping PC’s current, helped.

Primarily common sense, in order to be infected a user has to open a "dodgy" e-mail attachment. Hopefully we are all experienced enough not to do that. Secondly almost all of our clients are running operating systems which 'automatically update' and are supported by Microsoft. This particular piece of "Ransomware" exploits the "Eternal Blue" vulnerability in Microsoft Windows Operating Systems to spread across networks. Please be aware that Windows 98, XP and Vista are no longer Microsoft supported and thus will have this vulnerability to spreading the problem. See our Windows XP no longer supported article.

In general Ransomware is incredibly difficult to stop because it exploits human vulnerability. We all love e-mail and the ability to attach pictures and links. Ransomware exploits this. I urge all to be extra vigilant as this crime wave shows no sign of abating any time soon.

The surest method against this particular threat if you don't want to rely on human diligence is e-mail spam filtering and yes we do use this ourselves, do recommend, supply and install it.

Re old operating systems, please, please upgrade these PC’s. Catalyst makes this as painless as is possible by helping migrate your data and configure new PC’s to be part of your network.

  • Motorcycle Expo 2018 Day Three +

    Day three at Motorcycle Trade Expo 2018 was another busy day for our team. Whilst some exhibitors reported “slow days” Read More
  • Motorcycle Expo 2018 Day Two +

    Day 2 at expo has been a great day to chat in depth with our loyal and long standing customers, Read More
  • Motorcycle Expo 2018 Day One +

    Day one of this year’s much anticipated Motorcycle Expo 2018 kept our team busy throughout the day meeting new prospects Read More
  • Come Visit Us At Expo 2018 +

    Stonleigh Park Exhibition Centre, 14th - 16th January 2018 2018 is nearly upon us which means Motorcycle Expo is edging closer. Read More
  • 2017 Service Dealer Conference & Awards +

    Catalyst have been at the Oxford Belfry Hotel today preparing for tomorrows “2017 Service Dealer Conference & Awards” Service Dealer is Read More
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  • Planned server maintenance for 22/01/2018 at 12:00 midday +

    We will be performing some important server maintenance on Monday 22nd January 2018 from 12:00pm GMT (midday) for up to Read More
  • Platinum Online Image Managers +

    It is now possible to select multiple images to upload in all of the "Image Managers" in Platinum Online. This Read More
  • Platinum Online and Platinum Mobile Activity Managers +

    The "Activity Manager" options in both Platinum Online and Platinum Mobile now optionally allow your technicians to see all jobs Read More
  • Logistics Document Production +

    The "Invoice Production" option has been renamed To "Invoice & Credit Production" and has been given the Windows "look-and-feel". It Read More
  • Purchase Order Export Report / Feridax EDI +

    Platinum now has the facility to specify an "Order export report" on the "Supplier Properties" - "Ordering" tab. This report is Read More
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