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Granite House: Head Office

 Head Office

Directions

Catalyst Computer Systems Ltd.
Granite House,
58 Loughborough Road,
Mountsorrel,
Leicestershire,
LE12 7AT.
 Telephone +44(0)116 230 1500
 Fax +44(0)116 230 1522
 Sales sales@catalyst-uk.com
 Software support@catalyst-uk.com
 Hardware ITServices@catalyst-uk.com
 FAQ's, Guides, Hints, Tips, Advice and more Knowledge Base
Office hours are 9:00am to 5:30pm Monday through Friday (for emergency out of hours support see 'Out of Hours' below).

Out of Hours See here for details.
Urgent Weekend Hotline:  +44(0)781 804 4086
Emergency Out of Hours:  emergency@catalyst-uk.com

Best Dealer Management Software

Catalyst Win "Best Dealer Management Software" award.
Tradeouts

Following a poll of dealers across the motor and motorcycle trades by Tradeouts.com they have awarded Catalyst winner of their "Best dealer management software" award. The runners up in this category were our rather larger and to be honest better known competitors, ADP/Kerridge and Pinewood.

Best Dealer Management Software

I’m personally gratified that it has been noticed and acknowledged that our years of considerable innovation and effort have resulted in a very reliable complete system. We have for many years maintained the ambition of making the administration of motorcycle dealerships as simple quick and painless as is possible. More recently we have brought these benefits to an increasing number of car, caravan and agricultural dealerships too.

Be assured that we will continue the good work on all fronts. We’ve lots of plans and ideas for development into 2013 and beyond. Above all we realise that our success depends on the success of our customers, we will continue to do all we can to help them thrive.

Jeff

Mike Cameron joins Catalyst

Catalyst are pleased to welcome Mike Cameron to the sales team. Mike's career history encompasses both the computer and the motorcycle trades. No prizes for guessing what product he used when working in the bike trade, or his primary sales market.

Many, both in and outside of Catalyst will already know Mike of old from his previous role within the motorcycle trade. Mike's considerable experience, particularly from living on "the dealer side of the fence" will be of huge benefit, not only to our sales effort but also to our software design and development.

PAYE Real Time Information and Platinum

Getting your business ready for PAYE Real Time Information

From April 2013 there will be a new way to report PAYE information online: Real Time Information, or RTI. PAYE itself will not change, just the way, and how often, you send details to HMRC.

You may have received a letter recently from HMRC letting you know about the upcoming changes. You should read it carefully and its enclosed helpsheet so that you are aware of the new processes and things you can do in advance to prepare.

  • We at Catalyst are updating the Platinum Payroll module with all the necessary changes, and are an active participant in the HMRC RTI trial programme ensuring that all new processes work correctly as expected.
  • Look out for more information in our usual year-end Payroll updates in the spring!

Knowledge Base

Our online Knowledge Base is a 24/7 help system linked to directly from within Platinum to give you context sensitive assistance where you need it most. There are various categories and a search designed to help you find the answer you are looking for.

  • We are constantly adding on a daily basis to our Knowledge Base to help you gain the maximum out of your Platinum DMS.
  • There are now over 700 knowledge base articles (the FAQ section alone stands at over 300 articles) on every aspect of using Platinum. There are also over 1500 reference articles for the Report Generator and over 600 reference articles for the Data Import providing a comprehensive reference guide for using powerful Report Generator and Data Import modules (See our training page for details of up and coming training courses on the Report Generator, we are hosting both beginner and advanced user courses or the next couple of months).
Getting Started

If you haven’t had a look around on the Knowledge Base click here and get started.

Catalyst at The Lawns 2012

Catalyst at The Lawns 2012

All set up and ready to go for the caravan trade's outdoor "fest" on the East coast.

This is in fact the only outdoor show that Catalyst exhibit at. It's all a bit of a novelty for us, fresh air and grass! We've been doing the show for several years but it's always a novelty to experience a little of the outdoors.

The new improved, much larger marquee is in place and even erected without incident! Four times more floor area than it's predecessor, light, airy and all in all a better place to meet, chat and demonstrate what we do. Thanks are due to all involved in the preparations and design. The weather forecast is excellent, so what could be better than a day out. See us on stand 25, find out what's new, there are plenty of software innovations, it's been a busy year for our programming department.

Looking forward to meeting old friends and new faces, See you there

Jeff.

Tradeouts

The trade-only site for dealers

More great news for motorcycle dealers, We are happy to announce the addition of a free vehicle feed to "Tradeouts.com". Tradeouts is a trade-only dealer network for traders to source bikes / stock and get the best price for unwanted vehicles. The purpose of the site / service is to provide an alternative to auctions as a way of disposing of long term unsold and trade in vehicles.

  • Catalyst are constantly finding new ways to genuinely help the users of our systems to thrive in testing times. The extra good news is that you get a chance to use their service for a free trial period in order to prove it’s worth. More good news is that Catalyst have negotiated a long term discount for users of our software.

My personal view on this is that the business needs this kind of service and it's an opportunity to both buy and sell vehicles more efficiently. Yes this is a comparatively new service but particularly in the motorcycle trade this is an unoccupied and useful niche. As the only effort involved is the agreement to do it and an extra tick on vehicles your willing to trade, it’s got to be worth a shot?

Jeff

Free Advertising

Advertise Bikes Free on the Visordown website

Catalyst is always working hard to help sell your bikes. More FREE ways to help sell your bikes!

It's hard times out there and Catalyst really are working to give users of our software the selling edge over those who do not.

Free Classifieds

We've negotiated a free data feed of all motorcycles advertised on the "Catalyst Findit" web site into the "Visordown" web site www.visordown.com.

It is just possible that you may not want your bikes advertised free of charge to a huge number of bikers. It is thus possible to "opt out" of this feature by calling Catalyst's hotline telephone support or e-mailing us.

"Visordown" have three clear criteria without which they will not list bikes: they require the year, the colour and the mileage of vehicles for sale, so please make sure these are set in the Platinum vehicle records or they cannot be listed on "Visordown".

Now a small plea: adding a picture of your bike currently makes it 36 times more likely, in "Catalyst Findit", that someone will be interested enough to look at the bike in detail. It's likely that this ratio will also apply to vehicles on "Visordown". In short it's well worth that little extra effort: a picture or two, some features and a little tempting sales text is what gets attention and sells bikes!

Information is automatically fed from “Catalyst findit” to this site on a daily basis so any changes made in Platinum will only appear on this web site the following day.

eShop and eTrade Enhancements

We have enhanced a couple of areas in our own powered eCommerce solutions.

Searching

The product search in our eShop and eTrade shop now allow you to search for multiple words in any order from the Product, Description and Sales note fields.

  • We have used the same powerful search technology from our Catalyst FindIt website to enable clients using our eShops to find the products they are after.
Order Confirmations

For our eTrade shop, when an account manager places an order on behalf of a client, the account manager will be copied into the order confirmation email.

  • We have also changed the layout of our confirmation emails that are sent out after an order has been placed.

Support Monitoring

We monitor our software support department as we do appreciate that swift service matters.

  • The average time to solve customer queries is down a staggering 31% since January despite Catalyst having it's busiest year since 2007 and our busiest month ever in March! Thanks due to the organisation and dedication of all members of our support department. Whilst driving down our "fix" time we have also contributed massively to our on line "Knowledge base".
  • Motorcycle Expo 2018 Day Three +

    Day three at Motorcycle Trade Expo 2018 was another busy day for our team. Whilst some exhibitors reported “slow days” Read More
  • Motorcycle Expo 2018 Day Two +

    Day 2 at expo has been a great day to chat in depth with our loyal and long standing customers, Read More
  • Motorcycle Expo 2018 Day One +

    Day one of this year’s much anticipated Motorcycle Expo 2018 kept our team busy throughout the day meeting new prospects Read More
  • Come Visit Us At Expo 2018 +

    Stonleigh Park Exhibition Centre, 14th - 16th January 2018 2018 is nearly upon us which means Motorcycle Expo is edging closer. Read More
  • 2017 Service Dealer Conference & Awards +

    Catalyst have been at the Oxford Belfry Hotel today preparing for tomorrows “2017 Service Dealer Conference & Awards” Service Dealer is Read More
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  • Planned server maintenance for 22/01/2018 at 12:00 midday +

    We will be performing some important server maintenance on Monday 22nd January 2018 from 12:00pm GMT (midday) for up to Read More
  • Platinum Online Image Managers +

    It is now possible to select multiple images to upload in all of the "Image Managers" in Platinum Online. This Read More
  • Platinum Online and Platinum Mobile Activity Managers +

    The "Activity Manager" options in both Platinum Online and Platinum Mobile now optionally allow your technicians to see all jobs Read More
  • Logistics Document Production +

    The "Invoice Production" option has been renamed To "Invoice & Credit Production" and has been given the Windows "look-and-feel". It Read More
  • Purchase Order Export Report / Feridax EDI +

    Platinum now has the facility to specify an "Order export report" on the "Supplier Properties" - "Ordering" tab. This report is Read More
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