Granite House: Head Office

 Head Office

Directions

Catalyst Computer Systems Ltd.
Granite House,
58 Loughborough Road,
Mountsorrel,
Leicestershire,
LE12 7AT.
 Telephone +44(0)116 230 1500
 Fax +44(0)116 230 1522
 Sales sales@catalyst-uk.com
 Software support@catalyst-uk.com
 Hardware ITServices@catalyst-uk.com
 FAQ's, Guides, Hints, Tips, Advice and more Knowledge Base
Office hours are 9:00am to 5:30pm Monday through Friday (for emergency out of hours support see 'Out of Hours' below).

Out of Hours See here for details.
Urgent Weekend Hotline:  +44(0)781 804 4086
Emergency Out of Hours:  emergency@catalyst-uk.com

The Lawns 2013

Catalyst at The Lawns 2013

Having dusted down the company marquee, plotted, planned and examined lists we arrived on site bright and early for set up. Half an hour in, depression, having scattered the considerable contents of the van far and wide we reach the unfortunate conclusion that the marquee is somehow two joints short of buildable! Ooops, frantic phone calls prompted much examining of the deep dark recesses of our offices, we unearthed one but still no sign of the second… No choice, find out where it came from. Trusty "3G" mobile internet and "Google" combine to provide an answer. The suppliers are just an hour down the road in Rotherham. A quick phone call and a dash to "Gala Tents" and we have our solution within a couple of hours, Many thanks to all at "Gala" for processing our order speedily so that we had a roof in place before the weather closed in!

This "interesting" test of initiative and team spirit turned out to be well worth the effort. Despite some definitely damp and autumnal weather the show has been a great success providing us not only with the opportunity to gather new potential customers but to talk with old friends and to form partnerships with others within the caravan industry.

Thanks also due to all at "Hercma" for organising the show, particularly their efforts to introduce more caravan dealers.

See you all next year!

Jeff

Terminal Authorisation

We have released a new feature today to make the process of replacing machines that run Platinum even easier!

As you may be aware, your Platinum system is licensed for use on a certain number of terminals, and if you change a machine, it has to be re-authorised.

Prior to this release, you needed to contact us to go through the process of re-licensing. With this new feature, replacing a machine or transferring a licence to another machine can now be done by you from the Platinum login screen over the internet without needing our assistance.

  • You will be able to re-license the same terminal once per month by this method.
  • Due to the complications of Windows configuration, some of you may still require our help with this configuration for which we will continue to charge on the basis of time taken.
  • You will still need to contact us to increase the number of terminals for your Platinum system.

If you have any questions, please contact our Support team.

PAYE RTI & Platinum

Platinum Payroll

With the introduction of RTI (Real Time Information) for all payroll systems from 6th April, this is an excellent time to review your payroll arrangements. We have been taking part in the HMRC RTI pilot scheme and have successfully completed our testing and compliance.

Platinum Payroll will provide you with a simple and easy way to handle your day to day payroll tasks and allow you to comply with the requirements of RTI, all under a familiar and simple interface.

Contact our sales team for further information about how our inexpensive Playroll can help you.

  • Existing users of Platinum Payroll can see our ever increasing Knowledge Base or contact our support on what they need to do for this years Payroll Year End.

Motorcycle Expo 2013

Catalyst at Expo 2013

Given the weather conditions, our hopes for this year’s Trade Expo at the NEC were quite low, and did make it interesting to set up the stand and get to the venue each day! While attendance did suffer noticeably on Sunday and Monday, we had a very good level of activity on all three days. It was very good to see those of you that made it on any of the three days, and thank you for taking the time to come and see us. It is always good to see both new and familiar faces and to get direct feedback, good or bad. It is very helpful to understand what we do well for you, and what we perhaps don’t do so well.

  • We would like to acknowledge all the efforts put in by various people that helped to make the show successful for us. First of all, thanks to Natasha for all her efforts in designing and organising the stand and the other aspects of the show; Sarah for her unstinting hunting down of prospective customers at the show; Mike and Nigel for their blagging abilities (!); and to all of the above for their manning of the stand. Secondly, thanks to Pete and Mark from Tran Am for dragging new prospects onto our stand! Thirdly, thanks to Stuart Proctor for the pictures of the stand.

Catalyst Wins Another Award

Catalyst wins the Business Support Service to Dealers award
Catalyst Wins Another Award

We are delighted and proud to have received the British Dealer News award for Business Support Service to dealers, which was presented to Jeff at the Motorcycle Trade Expo Awards Ceremony by Brian Crichton, editor of British Dealer News.

This is an award voted for by dealers and we are privileged to have received such a vote of trust and confidence. We will continue to strive to provide you with the best possible software, support and services going forward, and our thanks and gratitude to all of you who voted for us.

The Awards Ceremony was a great evening, if a bit snowy! It was also a pleasure to see Bill Smith receive the Lifetime Achievement Award, and his acceptance speech was the real highlight of the evening being candid and very funny, but with some very serious and relevant points for the industry as a whole.

Thank you once again to those who voted for us!

Best Dealer Management Software

Catalyst Win "Best Dealer Management Software" award.
Tradeouts

Following a poll of dealers across the motor and motorcycle trades by Tradeouts.com they have awarded Catalyst winner of their "Best dealer management software" award. The runners up in this category were our rather larger and to be honest better known competitors, ADP/Kerridge and Pinewood.

Best Dealer Management Software

I’m personally gratified that it has been noticed and acknowledged that our years of considerable innovation and effort have resulted in a very reliable complete system. We have for many years maintained the ambition of making the administration of motorcycle dealerships as simple quick and painless as is possible. More recently we have brought these benefits to an increasing number of car, caravan and agricultural dealerships too.

Be assured that we will continue the good work on all fronts. We’ve lots of plans and ideas for development into 2013 and beyond. Above all we realise that our success depends on the success of our customers, we will continue to do all we can to help them thrive.

Jeff

Mike Cameron joins Catalyst

Catalyst are pleased to welcome Mike Cameron to the sales team. Mike's career history encompasses both the computer and the motorcycle trades. No prizes for guessing what product he used when working in the bike trade, or his primary sales market.

Many, both in and outside of Catalyst will already know Mike of old from his previous role within the motorcycle trade. Mike's considerable experience, particularly from living on "the dealer side of the fence" will be of huge benefit, not only to our sales effort but also to our software design and development.

PAYE Real Time Information and Platinum

Getting your business ready for PAYE Real Time Information

From April 2013 there will be a new way to report PAYE information online: Real Time Information, or RTI. PAYE itself will not change, just the way, and how often, you send details to HMRC.

You may have received a letter recently from HMRC letting you know about the upcoming changes. You should read it carefully and its enclosed helpsheet so that you are aware of the new processes and things you can do in advance to prepare.

  • We at Catalyst are updating the Platinum Payroll module with all the necessary changes, and are an active participant in the HMRC RTI trial programme ensuring that all new processes work correctly as expected.
  • Look out for more information in our usual year-end Payroll updates in the spring!

Knowledge Base

Our online Knowledge Base is a 24/7 help system linked to directly from within Platinum to give you context sensitive assistance where you need it most. There are various categories and a search designed to help you find the answer you are looking for.

  • We are constantly adding on a daily basis to our Knowledge Base to help you gain the maximum out of your Platinum DMS.
  • There are now over 700 knowledge base articles (the FAQ section alone stands at over 300 articles) on every aspect of using Platinum. There are also over 1500 reference articles for the Report Generator and over 600 reference articles for the Data Import providing a comprehensive reference guide for using powerful Report Generator and Data Import modules (See our training page for details of up and coming training courses on the Report Generator, we are hosting both beginner and advanced user courses or the next couple of months).
Getting Started

If you haven’t had a look around on the Knowledge Base click here and get started.

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