May 2023 Advisory Board Email Results
Learn about the results from our May Advisory Board Survey
We wanted to share the results from our May Advisory Board survey as well as the actions we are taking because of them.
Firstly, we would like to take this opportunity to thank everyone that responded to the survey. Your opinions are incredibly valuable and help us to prioritise different developments and gain insight into other areas.
The completion rate for this survey was low at 34%. We would welcome any suggestions for improvement for future surveys to increase the uptake.
Below are the results and other key information we gained from the survey.
Manufacturer/Supplier Integrations
Stocking Finance Schemes
We asked you about stocking finance integrations.
77% of respondents listed the finance companies they work with but only a few of these utilise the Platinum link currently.
Around a third of respondents expressed interest in working with DLL with a link to Platinum.
We have added this to the ideas portal and will await further customer interest. If you haven’t already, please follow this link to add your vote.
Bumper – Repair Now/Pay Later
We were interested in your views on Repair Now / Pay Later integrations.
No respondents had heard of Bumper although some thought their customers would be interested in this type of facility. One mentioned working with Payment Assist.
We have added this to the ideas portal to await further customer interest and it may be that an alternative option such as Payment Assist is explored.
If you haven’t already, please follow this link to add your vote.
Exchange & Mart
Catalyst have links to a number of advertising websites dealers can use to list Units for sale. For example, Autotrader, Cars Vans and Bikes etc.
We asked about a possible link to Exchange & Mart, although no respondents expressed interest in this facility 4 do upload units from Platinum on a daily basis for advertising purposes.
We will therefore not take a link to Exchange & Mart further at this time.
General Queries
Ideas Portal
We have recently introduced a new ideas portal to replace the existing ideas email address and were interested to know if you had used this new facility.
This is available from within the Customer Portal section of our website or you can click here.
Less than 50% of respondents remembered receiving an email about this however, most of those have already logged and voted on ideas.
89% of respondents said they were likely to use the ideas portal in future.
We are encouraged by this feedback and will look to send a further commination to the wider customer base to try and get more people actively using this.
Month End/Year End Wizards
We are considering the introduction of wizards to guide users through the month end and year end processes and were interested in how you perceive these processes.
Only around a third of respondents said that their users found the month end/year end processes difficult to follow however 56% thought the wizards would be useful to their company.
We have added this to the ideas portal and will await further customer interest. If you haven’t already, please follow this link to add your vote.
eCommerce Feeds
We are considering the option to make eCommerce feeds available in Platinum to allow dealers to sell parts stock via websites such as eBay, Amazon and Channel Grabber.
We were interested in your opinions on the use of eCommerce.
56% of respondents were interested in eCommerce feeds and most of those were interested in eBay.
We have added this to the ideas portal and will await further customer interest. If you haven’t already, please follow this link to add your vote.
All of these ideas can be found on our Ideas Portal in Pinned Ideas.
What Out For Future Surveys
We hope to hear from even more of you with our next survey; your opinions really matter to us as they help us shape the future of Platinum.
Click below to download the results:
