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Granite House: Head Office

 Head Office

Directions

Catalyst Computer Systems Ltd.
Granite House,
58 Loughborough Road,
Mountsorrel,
Leicestershire,
LE12 7AT.
 Telephone +44(0)116 230 1500
 Fax +44(0)116 230 1522
 Sales sales@catalyst-uk.com
 Software support@catalyst-uk.com
 Hardware ITServices@catalyst-uk.com
 FAQ's, Guides, Hints, Tips, Advice and more Knowledge Base
Office hours are 9:00am to 5:30pm Monday through Friday (for emergency out of hours support see 'Out of Hours' below).

Out of Hours See here for details.
Urgent Weekend Hotline:  +44(0)781 804 4086
Emergency Out of Hours:  emergency@catalyst-uk.com

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - your information helps us to better respond to your individual needs.
  • To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our gateway database only to be accessible by those authorised with special access rights to such systems.

IP Addresses

An IP address is a number that's automatically assigned to your computer whenever you're surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Cookies

Catalyst's website and on-line services, may use “cookies”.

Cookies are files which are sent back and forth with web pages which can be used to identify that you have previously visited a site, or to store small bits of information locally with you. Cookies make web-surfing easier for you by saving your preferences while you're at our site. The use of cookies is an industry standard - you will find them at most major web sites.

  • Most browsers are initially set up to accept cookies. You can block most cookies (except for Flash cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.
  • To disable cookies in your browser consult your browsers help system.
  • Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Data Distribution

Data may be collected from your Platinum DMS for distribution to third parties. We will only do this with your consent by you filling in a Data Permission form giving us permission to transfer your data. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

DMS Authorisation, Usage, Diagnostics and Updates

In order to provide monthly rental system updates and for file updates (Parts, PAF etc) our data server will be contacted with your system identification at least once for every day a company data set is accessed. These accesses are recorded and logged securely for service quality purposes.

Catalyst asks customers to help improve Platinum by providing diagnostic and usage information. This information sharing can be enabled or disabled at any point. Please see our Knowledge Base for further details.

Terms and Conditions

Please also visit our trading policy section establishing the use, disclaimers, and limitations of liability governing the use of our services.

Web Analytics

This web site uses Piwik, an open-source software for statistical analyses of user accesses. Piwik is privacy-compliant and data is anonymised for storage. Piwik uses "cookies", which are text files stored temporarily on your computer. These files are deleted as soon as your web browser is closed. You can deactivate data recording by Piwik clicking here. If your browser supports "do-not-track" technology and you have turned it on, your visit will be automatically ignored.

The data Piwik collects is never sent to other servers or to third parties; it is used in anonymised form to improve our services. IP addresses are stored in Piwik without the final tuple. We know the network the query came from, not the specific computer.

Your Consent

By using our site, you consent to our Privacy Policy.

Modifications

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

Modification

This policy was last modified on 6th October 2015.