Share |

Granite House: Head Office

 Head Office

Directions

Catalyst Computer Systems Ltd.
Granite House,
58 Loughborough Road,
Mountsorrel,
Leicestershire,
LE12 7AT.
 Telephone +44(0)116 230 1500
 Fax +44(0)116 230 1522
 Sales sales@catalyst-uk.com
 Software support@catalyst-uk.com
 Hardware ITServices@catalyst-uk.com
 FAQ's, Guides, Hints, Tips, Advice and more Knowledge Base
Office hours are 9:00am to 5:30pm Monday through Friday (for emergency out of hours support see 'Out of Hours' below).

Out of Hours See here for details.
Urgent Weekend Hotline:  +44(0)781 804 4086
Emergency Out of Hours:  emergency@catalyst-uk.com

Triumph Dealer Conference - January 2017

We were delighted to attend the Triumph Dealer Conference this week. It was a great opportunity to meet up with the dealers and Triumph staff, and understand Triumph’s aims for their dealers and the brand.

The day consisted of lunch, followed by a number of presentations by the various members of the Triumph management team with a break in the middle, and then an awards dinner with some entertainment at the end.

The presentations from the Triumph management covered various areas of the business including process and procedures that affect us as a DMS provider. It was useful to understand the areas on which focus needs to be placed and to relate this to the existing and future capabilities of Platinum.

The awards dinner provided a chance for a number of people to let their hair down – sometimes not a pretty sight! We shared a table with the teams from Cobb & Jagger and Youles Motorcycles. I think we can safely say that a good time was had by all - I think Tom may have had a slightly sore head the following morning after his excellent efforts as the table captain for the entertainment! Congratulations to the technicians from Cobb & Jagger that received their IMI certificates; to Bill Smith Motors for the Most Improved Dealer in the North; to Andrew from Youles who won Best Mystery Shop in the North; Staffordshire Triumph for the CSI Sales of the Year, Sales Dealer of the Year and their technicians that received their IMI certificates; JS Gedge for CSI Service of the Year. Congratulations to all the winners and to the dealers who were nominated for the awards.

One specific area that was focussed upon where we can help out immediately is in the customer retention area by getting more and more dealers using the retention centres in Platinum to nurture their customer relations. They can use this for following up customers after a bike sale, for service and MOT reminders, booking confirmations and reminders and “thank-yous” after the event! The text of the messages can be modified for the dealer and the customer to personalise what can be seen as a mechanical process rather than a human one. With Platinum’s video feature, it is now possible to send the customer a link to a video to engage more fully with the customer from both a sales and service perspective.

Our thanks must go to Devron Boulton from Triumph for the invitation to attend and to all the people involved in the organisation of the event from Triumph.

Youles Manchester J.S.Gedge Bill Smith Motors Technicians-IMI-certificates.jpg Staffordshire Triumph Staffordshire Triumph

Motorcycle Expo 2017 Day Two

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

Day 2 started off quite quietly thanks to a combination of the inclement weather and busy traffic on a Monday morning. Things brightened up as the day went on and we had a good stream of people visiting the stand. You know it’s been a good day when you have a short break between queries and look at your watch to discover that the last three hours have just disappeared! It is great to be busy but sometimes it does mean that you miss people going past, so apologies if we didn’t get to talk to you.

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

It is always good to hear comments such as "Installing Platinum is the best thing I’ve ever done" which we heard from a number of people. Generally we only hear from people when they have a problem so it is always good to get positive feedback and help people get the best from the software for their business and staff.

To follow up from yesterday's post, the exotic drinks that Jeff found continued to be a talking point and pulled some people onto the stand. We’ll have to find something for next year!

Motorcycle Expo 2017 Day One

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

Expo 2017 at Stoneleigh has got off to a very good start for us. We were kept busy for most of the day despite the indifferent weather. The new stand gives a welcoming and airy feel that has brought positive feedback from a lot of people. The rolling presentation has been a great success and provides an excellent focal point for the stand – thanks and credit to Catherine!

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

We had a good mix of new and existing customers and got some great feedback and useful comments. The show gives us a great opportunity to reconnect with existing customers and showcase the many features of Platinum – the retention centre was one area where the feedback was very positive from customers who have invested in it. Bringing Platinum Online back to their attention with all the extra capabilities that it provides was another area that brought much positive comment.

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

Sarah did her usual sterling job of accosting the passers-by and diverting them onto the stand for Mike to show them the benefits of Platinum. Nigel did a great job of dealing with existing customers and prospects alike.

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.
Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

Jeff acquired some interesting drinks for the show (see the picture) that provided a talking point – were any of you aware of the health benefits of basil seeds? No, nor us. Charles was the only one brave enough (or stupid enough!) to try one. He commented "It's not bad actually" although the health benefits have yet to show themselves!

Thanks must go to Mike, Matthew and the sales team for the organisation of the show. We're looking forward to another great couple of days.

Motorcycle Expo 2017 Set Up Day

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

Stonleigh Park Exhibition Centre

The day started very early for two members of Catalyst this morning as they both made their way over to Stoneleigh Park to get ready for another promising year at the Motorcycle Expo.

As you can see they have both been very busy working away to assemble the stand. Some regulars of the show may notice that from the picture the setup has changed a little from previous years. We are very excited to unveil our new stand to everyone so why not pop across to see for yourselves!

The motorcycle Expo is one of Catalysts favourite time in the year as it gives us a chance to see familiar faces as well as the opportunity to create new ones. It’s a great opportunity for us to keep you updated on any further developments to the software and for to relay them to you so do come in to see us on stand B28!

Windows XP not Supported in 2017

We'd just like to remind our clients that our Platinum suite of programs will not be supporting Windows XP in the new year.

As an article by Jeff back in July along with several of our previous newsletters have pointed out it’s end of the line for Windows XP.

Microsoft themselves long ago abandoned support for this version of Windows. It's just become too difficult to continue to support it in a world constantly moving forward. We’ve reluctantly decided that continuing support of a product now only used by around 5% of our users is wildly uneconomic.

From January 2017 we will be supporting Windows Vista and later.

Our sincere recommendation is to upgrade, not just for Platinum but also to be safe from the viruses that can wriggle through insecurities in XP with impunity.

Windows XP in very vunerable to attack!

Come Visit Us At Expo 2017

Catalyst at the Motorcycle Trade Expo 2017 on stand B28.

Stonleigh Park Exhibition Centre, 15th - 17th January

The season has finally upon us again and that can only mean one thing! Yes, the Motorcycle Trade Expo 2017!

Catalyst is pleased to let you all know that we willl be attending this year as usual on stand B28.

This will be our 22nd year at the show!

Traditionaly the Expo has been a highlight of the year for all of us from Catalyst and we are very much looking forward to seeing you all. Please feel free to come and chat with us either about all of our new exciting features that you might be missing out on or just come over for a catch up and a drink. We look forward to seeing you!

  • As usual we will be revealing some exciting new features so come and meet the team on Stand B28!

Saltex 2016 - Day 1

The eagerly anticipated day of Saltex has finally arrived for Catalyst as we set off bright and early to the NEC. It’s our first year at Saltex so a lot of pre show planning and build up has been on the agenda for all of us in order to make this a really worthwhile two days.

Saltex 2016

Walking into the venue we weren’t disappointed!

Initial impressions at the mid-point of the first day are very encouraging. We’ve had many visitors and lots of interest. All looking good for the rest of the show. This promises to be a great show and we would recommend for you to pop along to see our many new features.

It’s free to get in! We will see you on stand H102.

SALTEX - 2016

Catalyst is pleased to announced that we are heading to Saltex for the first time this year in November.

Saltex 2016

We are very excited as Saltex is the UK’s national event for grounds care, sports, amenities, estates and green space management.

From turf care and specialist machinery to landscaping and playgrounds, over 260 exhibitors visit the show over the two days. We hope that you are one of the visiters to! Find us on stand H102 to pop in for a chat and discover all of out lastest features! Best of all its free to visit so why not come along?

Hope to see you there!

Lawns Show 2016

Catalyst is pleased to anonunce that the Lawns is taking place very soon!

Join us at Harland way, Cottingham, East Yorkshire HU16 5SQ on the 6th - 8th of September .

We willl be on Stand 24!

This show is open to the public. The annual Caravan Extravaganza gives enthusiasts from all over the UK their first opportunity to see the new season’s models. Whether you are an existing customer or interested in what we can offer you and your business. We would love for you to come meet the team. Let us demonstrate our software so you can discover our latest features!

Windows XP and Platinum

Alas it’s end of the line for Windows XP.

Microsoft themselves long ago abandoned support for this version of Windows. I've always thought it as "one of the best" but alas it's just become too difficult to continue to support it in a world constantly moving forward. We’ve reluctantly decided that continuing support of a product now only used by around 5% of our users is wildly uneconomic.

From January 2017 we will be supporting Windows Vista and later.

Personally I'd not recommend that particular operating system so for practical purposes Windows 7, 8 and 10 are recommended and fully supported by Platinum.

Any users still using XP beyond January 1st 2017 are best advised to upgrade Windows XP PC's. Personally I’m surprised they still work as they are wide open to viruses since Microsoft themselves abandoned support on April 8th 2014, over 2 years ago!

Windows XP PC’s served well; I’ve even got one myself sat under my desk as a foot rest. Sadly it’s time to move along. If you choose to continue using these faithful workhorses please be careful not to upgrade Platinum.

You may be able to squeeze just a little more life out of them but you won’t be able to take advantage of the many new features we release each and every month.

My sincere recommendation is to upgrade, not just for Platinum but also to be safe from the viruses that can wriggle through insecurities in XP with impunity.

Jeff

  • Motorcycle Expo 2018 Day Three +

    Day three at Motorcycle Trade Expo 2018 was another busy day for our team. Whilst some exhibitors reported “slow days” Read More
  • Motorcycle Expo 2018 Day Two +

    Day 2 at expo has been a great day to chat in depth with our loyal and long standing customers, Read More
  • Motorcycle Expo 2018 Day One +

    Day one of this year’s much anticipated Motorcycle Expo 2018 kept our team busy throughout the day meeting new prospects Read More
  • Come Visit Us At Expo 2018 +

    Stonleigh Park Exhibition Centre, 14th - 16th January 2018 2018 is nearly upon us which means Motorcycle Expo is edging closer. Read More
  • 2017 Service Dealer Conference & Awards +

    Catalyst have been at the Oxford Belfry Hotel today preparing for tomorrows “2017 Service Dealer Conference & Awards” Service Dealer is Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • Platinum Online Image Managers +

    It is now possible to select multiple images to upload in all of the "Image Managers" in Platinum Online. This Read More
  • Platinum Online and Platinum Mobile Activity Managers +

    The "Activity Manager" options in both Platinum Online and Platinum Mobile now optionally allow your technicians to see all jobs Read More
  • Logistics Document Production +

    The "Invoice Production" option has been renamed To "Invoice & Credit Production" and has been given the Windows "look-and-feel". It Read More
  • Purchase Order Export Report / Feridax EDI +

    Platinum now has the facility to specify an "Order export report" on the "Supplier Properties" - "Ordering" tab. This report is Read More
  • Vehicle Sales Delivery Addresses +

    The facility for storing and retrieving alternative delivery addresses for customers has been extended from "Stock Control" to the "Vehicle Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8