Granite House: Head Office
 Head Office

Directions

Catalyst Computer Systems Ltd.
Granite House,
58 Loughborough Road,
Mountsorrel,
Leicestershire,
LE12 7AT.
 Telephone +44(0)116 230 1500 (Reduced service)
Please email any sales or support queries.
 Fax +44(0)116 230 1522
 Sales sales@catalyst-uk.com
 Software support@catalyst-uk.com
 Hardware ITServices@catalyst-uk.com
 FAQ's, Guides, Hints, Tips, Advice and more Knowledge Base
Office hours are 9:00am to 5:30pm Monday through Friday (for emergency out of hours support see 'Out of Hours' below).

Out of Hours See here for details.
Urgent Weekend Hotline:  +44(0)781 804 4086
Emergency Out of Hours:  emergency@catalyst-uk.com

Coronavirus Update - Lockdown

COVID-19

Coronavirus

As you will be aware we are all in a lock down situation. Catalyst will continue to operate in order to provide our customers with ongoing support in these troubled times.

Whilst our telephone lines continue to operate this is on a very reduced basis we ask that you do not phone us unless it is absolutely essential.

We are currently all remotely working. Our sales and support departments are operating on an e-mail only basis please use one of the following e-mail addresses to contact us.

We remain committed to helping where we can & sincerely hope that our many customers, staff and friends remain safe, well and that we all get through this very difficult time.

In these unprecedented circumstances, we regret the necessity to take these steps but consider them to be an appropriate response at this time.

Jeff Kingsbury-Smith M.D.

#covid-19

Hoco Parts

Hoco Parts

Just one of the many great features offered to Platinum users is our regularly updated parts & prices file service. These manufacturer-supplied files can be added into your system and will automatically update the prices of any parts you stock from this supplier within your system.

This is a great way of ensuring your prices are constantly upto-date, giving you peace of mind that you’re remaining profitable when buying and selling parts. We currently maintain a huge library of parts and price files accross all trades, and even if we don’t currently provide a manufacturer file that you require we’re happy to liase with the manufacturer to obtain the file on your behalf. As industries are constantly changing, companies are adapting and new parts manufacturers and stockists are always coming along so we’re always adding in new files.

The most recent file to be added to our price file library is from premium motorcycle parts wholesaler Hoco Parts. Hoco Parts stock parts & accessories from a huge range of manufacturers including; Castrol, Maxxis, Pirelli, Dunlop and much, much more. If you are interested in adding this file to your system, or would like to know more about this service, please contact our sales team. For a complete list of all of the parts and price files we offer click here. If you can not see the file you require please contact our sales team who will be happy to help.

Customer Support Survey 2020

Customer Support Survey 2020

As a company, we want to provide you with the best possible products and services. In order to do so, we need feedback from you. We are using an independent marketing firm to carry out a brief survey with customers in order to better understand your views. You may be contacted over the next couple of weeks and the survey should take no more than 10 minutes or so. We would be grateful for any feedback to help us improve our service.

Your success is our priority.

Coronavirus Update

COVID-19

Coronavirus

Given the current circumstances in regard to the coronavirus situation, we have decided to take the following steps, in accordance with government advice, to protect our employees and customers. We aim to minimise the impact on our service whilst minimising direct face to face contact.

  • Our sales and software support teams will be working mainly from home for the time being but will continue to be able to provide email, telephone and remote support. If you have an on-site session booked, we will be contacting you to discuss whether it is appropriate to carry on with this or whether it should be done remotely or postponed.
  • Our hardware team will carry on working as normal for the time being but, again and as above, where there is an on-site visit arranged, we will contact you to discuss whether to continue with the arranged visit.
  • Our admin team will also be working as normal for the time being.

We would ask that as much contact as possible is conducted via the usual email addresses or our support form on this website rather than telephone to allow us to continue to provide the support required to you all.

In these unprecedented circumstances, we regret the necessity to take these steps but consider them to be an appropriate response at this time.

We genuinely wish all our clients and staff well in these trying times and hope that the virus and surrounding issues do not affect you adversely. Hopefully we can all stay healthy, both physically and financially, to flourish into the future.

As always, “Your success is our priority”.

#covid-19

Employees need emergency access to Platinum from home?

Here’s an option

Employees need emergency access to Platinum from home?

With growing concerns over the Coronavirus outbreak, Catalyst users may need emergency access Platinum from home. One solution for this is Google Remote Desktop, an application that will allow you to remotely access your work computer from home via an internet connection.

This application is free, and the only requirement is a Google account and for Chrome to be installed on both of the computers. However, due to lack of important features such as multi-monitor support, remote printing, and file drag-and-drop functions this should be considered a short term, emergency solution for staff that are required to be working from home for a short period of time.

For more information on how to use Google Remote Desktop please visit:

  • Please note, due to it being a third party software, any help or support required from Catalyst about Google Remote Desktop will be chargeable. Installation is very simple with very clear and easy instructions from Google and we envisage help won't be required.

If a long-term solution is required, please contact our sales team who will be happy to discuss your options. Depending upon your existing hardware setup, there may be a number of remote application options available to you.

#covid-19

Kubota Aftersales Solutions Conference 2020

Monday saw the start of a busy week for the Catalyst Team at the Kubota Aftersales Solutions Conference, held at Kubota HQ in Oxford. As soon as the door of the suppliers’ marquee opened at 4pm Monday afternoon the invited guests start flooding in, and for the rest of the afternoon the Catalyst staff were kept busy meeting lots of new dealers looking to see just how our software could help them succeed.

Kubota Aftersales Solutions Conference 2020

Tuesday remained just as busy in the marquee with a new wave of Kubota dealers from around the country attending the event. The Catalyst stand even had a visit from Kubota Parts Support Manager, Carey Crisp, who was instrumental in the planning of the event.

Catalyst would like to thank everyone who visited the Catalyst stand over the first 2 days of the event, and a special thanks to Kubota for hosting. We can’t wait for the rest of the week!

Kubota Aftersales Solutions Conference - Review

Every once in a while a new event comes along that gets the entire industry talking. It was clear to see that when Kubota announced their Aftersales Solutions Conference earlier in 2020 it was going to be an exciting and anticipated event. Every Kubota dealer from around the country was talking about the event, and clearly anticipation was high for what Kubota had planned.

Kubota Aftersales Solutions Conference 2020

Catalyst were excited to be invited by Kubota to this event, recognised as a supplier to their dealers that they believe to be integral in improving aftersales processes within dealerships.

It was clear upon arrival that the anticipation and buzz surrounding the event was well-placed as the dealership staff came flooding in to the suppliers’ tent when the doors opened on Monday afternoon. For the rest of the afternoon the Catalyst team were kept busy talking to dealership staff about how our system could help them succeed. There was even time to catch up with some old friends, including Kubota Parts Support Manager, Carey Crisp, who was part of the team responsible for the planning of the event. The next 3 days remained just as busy, and it was good to see a completely different crowd of people at the event every day, clearly interest in attending the event had been incredibly high.

Kubota Aftersales Solutions Conference 2020

Catalyst would like to thank everyone that visited our stand over the past week, with a special thanks to everyone at Kubota for hosting such an exciting and constructive event for the industry.

Kubota Aftersales Solutions Conference 2020 Preview

Towards the end of 2019, rumours started spreading that Kubota UK were planning a special event for all of their franchised dealers at their HQ in Thame, Oxford. The rumours were proven true when at the beginning of 2020 Kubota announced that they were to host an entire week-long dealer conference, focusing specifically on aftersales departments in their dealerships, and how these dealerships can increase and improve aftersales activities to help maximise turnover.

Along with a series of talks and discussions from Kubota staff, the hosts also invited along 15 specially selected suppliers to the trade, whom they believe could help benefit their franchised dealers. Catalyst were delighted to be amongst the suppliers invited to what promised to be an exciting and beneficial week for all involved.

Kubota Aftersales Solutions Conference 2020 Preview

The team set off in the early hours of Monday morning to set up the stand ready for when the dealers started arriving later on in the day, and by midmorning the Catalyst stand was prepped and ready to go!

If you’re attending the Kubota Aftersales Solutions event be sure to visit Catalyst in the suppliers’ marquee located next to the Kubota Service and Training Centre, where we’ll be showing you just how we can help your business succeed, we can’t wait to see you there!

Curling in Stirling

Curling in Stirling with Catalyst Team

Curling in Stirling with Catalyst Team

February began with the Catalyst team joining businesses and BAGMA members in Stirling, Scotland for BAGMA’s annual curling event. This was Catalyst’s second year at the event, and with Sales Manager Marc Nolan’s 2019 winning title to maintain the team couldn’t wait to do it again.

The day started with a BAGMA Regional Meeting, held at the Forthbank Stadium which was a great chance for likeminded people from the horticultural and agricultural trades to discuss recent issues and challenges within the trade.

After a morning of networking with the other attendees the team headed out on to the ice to begin an afternoon of competitive and friendly curling. After this followed the trophy presentation and drinks in the stadium bar, another great chance to meet some new faces!

Curling in Stirling with Catalyst Team

The team would like to thank BAGMA for organising such a great event for their members, which as always was a fun yet informative and constructive day.

Manufacturer Price Files Expands with Addition of ‘Same, Deutz Fahr’

Catalogue of Manufacturer Price Files Expands with Addition of ‘Same, Deutz Fahr’

Manufacturer price files are an integral part of our system. The addition of a file to your Platinum system ensures that any parts purchased from the manufacturer or supplier are always logged in your system with the most up-to-date pricing, supplied by the manufacturer. All of this is done automatically in the background of your software, giving you peace of mind that what you’re selling is consistently profitable.

Platinum users in the Agricultural Machinery trade can now benefit from a new addition to our ever-expanding catalogue of price files, which see’s SDF (Same, Deutz Fahr), one of the world’s leading manufacturers of tractors, harvesting machines and diesel engines, as the newest addition.

‘Same, Deutz Fahr’ parts/prices.

If you’re interested in adding this file to your system, or in fact would like to enquire about any other manufacturer price files we offer please contact our sales team who will be happy to help.

Deutz
  • Hoco Parts +

    Just one of the many great features offered to Platinum users is our regularly updated parts & prices file service. These Read More
  • Customer Support Survey 2020 +

    As a company, we want to provide you with the best possible products and services. In order to do so, Read More
  • Coronavirus Update - Lockdown +

    COVID-19 As you will be aware we are all in a lock down situation. Catalyst will continue to operate in Read More
  • Coronavirus Update +

    COVID-19 Given the current circumstances in regard to the coronavirus situation, we have decided to take the following steps, in Read More
  • Employees need emergency access to Platinum from home? +

    Here’s an option With growing concerns over the Coronavirus outbreak, Catalyst users may need emergency access Platinum from home. One Read More
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  • Workshop Job Import - Document Number +

    A new data import variable - Job Item Document Number, is now available to use when importing data into the workshop. Read More
  • Buying Groups +

    Use of invoice override account, useful for buying groups, has been extended to include "Unit Workshop" jobs. Read More
  • Platinum Online - Creating Workshop Units +

    The Platinum Online "Workshop Technician Activity" option has been enhanced to allow technicians to create new units to work on Read More
  • Platinum Online - Technician Activity - Status +

    It is now possible for technicians to update the status of a job. See our Knowledge Base to connect to Read More
  • Exporting Lists - Tagged Rows +

    When exporting lists with the option for tagged items, you can now select if you wish to export "All", "Tagged" Read More
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