Electronic Program Updates

As a user of our software you are probably entitled to update it to the latest version at any time, the only proviso being that the software is covered by current software maintenance. To have current maintenance, the software should be within it’s original cover period from sale (usually a year), under maintenance contract or under a rental agreement.

  • We are continually refining and developing our software. Updates can be done on as much as a daily basis. We don't 'hold back' software for specific release dates - our software is released as and when it has been written and tested.

Click here for instructions on how to install your program update.

  • Keep up to date with the latest software changes with our news.

The "Activity Manager" options in both Platinum Online and Platinum Mobile now optionally allow your technicians to see all jobs rather than just those that they have been allocated to in the schedule. This could be useful if your technicians jump between jobs depending on time constraints and other variables.

  • This new behaviour is turned off by default and is controlled by a new system setting "Show only jobs allocated to the technician". Additionally you can also set whether previous and/or future jobs should be shown with the "Show jobs scheduled x days before today" and "Show jobs scheduled x days after today" system settings.

Platinum settings can be found and set in "Reports & Settings" -> "Maintenance Options" -> "System Administrator" -> "Platinum Settings". Depending on how your software is configured you may require "System Administrator" status to access this option.

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