Three refinements have been added to the customer retention centre.
- Workshop "Thank You" letters are now blocked by vehicle rather than job. This means that if a vehicle has many jobs completed within a close date range then multiple letters of thanks are not produced.
- Service and MOT reminders now produce a combination reminder if either service or MOT is due within the current period but the other is due within twice the period. The effect is to produce fewer reminders as there is a greater chance of a combination reminder instead of a reminder each for MOT and service.
- It is now possible to hold a retention action. A hold is temporary and will cause the action to be omitted on the current occasion only.